Previously, we had a common website for both inbound and outbound tours. However, after internal meetings held last year, it was decided to upgrade and separate the websites for each department to better serve their specific needs. Accordingly, tsiholidays.com was revamped last year with a dedicated focus on inbound tours. The website underwent changes in terms of technology, design, and overall user experience. Similarly, travelspell.com has been redesigned to cater specifically to outbound and domestic tours. The development work is complete, and final refinements have been made. The site is fully operational now. To improve the performance and to ensure faster downloading speed, now the sites have been moved to an upgraded dedicated server. Further enhancements are planned to continue improving user experience.
New Delhi
As part of ongoing collaboration and destination familiarization, the manager from our main Holland-based tour operator recently visited India on a study tour. Her itinerary covered Bangalore, Hassan, Chikmagalur, Hampi, and Goa. During a short stopover in Delhi before her return, she visited a few hotels in the city. A lunch meeting was hosted at Hyatt Delhi, where she was warmly welcomed by the undersigned along with our Sales and Operations team for a brief exchange of ideas. Separately, the owner was also on a familiarization trip to India. Her visit included key destinations such as Delhi, Varanasi, and Jaipur, aimed at gaining deeper insights and exploring new possibilities for future programs. Another agent from Australia accompanied two travel groups exploring North and South India. During her visit, she also stopped by the TSI office for a short meeting to discuss upcoming trips and hotel selections.
New Delhi
Veer recently undertook a familiarization trip to Mahabalipuram, where he explored prominent sites including the Five Rathas, Arjuna’s Penance, and the Shore Temple. He found the monuments well-maintained and culturally enriching. However, he noted that the beach area was not well-kept. The overall logistics were seamless, with professional guiding services and excellent transportation arrangements.
Mahabalipuram
The undersigned, along with Guneeta Taneja, Veer, and Sehr, undertook a family-cum-study trip to Dharamshala and McLeodganj from 4th to 8th April. The visit was timely and essential, as several new hotels have recently come up in these destinations, and we had not been able to conduct an earlier visit. During the trip, they gathered updated information on the region, and a detailed report was subsequently shared with the team. The journey was both enjoyable and productive, featuring comfortable accommodations and rich cultural experiences.
Dharamshala and McLeodganj
The effort to acquire the latest destination knowledge resumed last year after the pandemic. Accordingly this year different destinations were selected to be visited, inbound staff have been sent on familiarization tours as detailed below. 1) Mr. Sunil tripped Pondicherry on 29th & 30th April and is planning to go in August as well to Ooty, Coonoor, Coimbatore & Palakkad. 2) Ms. Monika visited Jodhpur, Jawai and Udaipur from 06-11 May. 3) Mr. Amarjeet went to Aurangabad from 21st to 23rd May. 4) Mr. Mukesh is also going to visit Pushkar during end of June. 5) Ms. Marina is scheduled to visit Darjeeling and Sikkim from 1st to 7th July. Team members found these trips highly informative, as they were able to gather up-to-date information on hotels, roads, routes, midway stops, restaurants, and more. After the tours, each of them prepared feedback reports, which were shared on the Google drive with the team for future reference. Some glimpses of the staff tours can be seen in these pictures.
India
Our tradition of celebrating Diwali together continued this year with a Puja and Ardas ceremony held on October 30, 2024, in the inbound section. The Puja was led by Ms. Himani Kalra and Ms. Vandana, followed by an Ardas from Mr. Amarjeet Singh, with heartfelt wishes for harmony, prosperity, and success for all. Though the MD couldn’t attend due to health reasons, the Director, Mrs. Guneeta Taneja, and her son, Mr. Veer Taneja, joined the celebration. Mr. Veer shared a warm message from the MD, and the event concluded with a festive bonus distribution and a joyful snack gathering.
Delhi
On September 6th, we gathered for a special celebration marking 10 years at our Jasola office. It was a joyful occasion to reflect on our journey and growth. The highlight was a lively cake-cutting ceremony, followed by a snack party. Here’s to many more years of teamwork and success!
Delhi
In our commitment to providing top-notch service, we regularly meet with our drivers, who play a vital role in ensuring an exceptional client experience. Our latest meeting held on August 21 at our office focused on areas for improvement and offered support and guidance to our drivers. These discussions are essential for continuously enhancing the quality of service we deliver to our clients.
Delhi
The annual meeting took place on August 17, 2024, at the Hotel Holiday Inn, Mayur Vihar, New Delhi. After a COVID hiatus, we were glad to resume this essential gathering. The MD shared updates on India’s travel industry, highlighting recent developments and challenges impacting our business, and we discussed strategies to navigate them effectively. We also reviewed our operational processes, aiming to boost efficiency and client service, and welcomed team feedback on their experiences and challenges. We stressed the need for improved communication across departments, as clear, timely interactions are crucial for smooth operations and responsive client service.
Hotel Holiday Inn, Mayur Vihar-Delhi
